CSTAR International Service Agreement

CONTACT: Please visit www.CSTARInternational.com, www.instagram.com/cstarinternational/, call CSTAR International at 914-340-1155 or contact us via email at cstarcares@cstarinternational.com.

This is an agreement (“Agreement”) between you as an individual (“You”) and CSTAR International (“CSTAR”). CSTAR INTERNATIONAL provides for the coordination of travel accommodations and medical treatment provided by third-party providers (“Services”).  The term “You” refers to the individual using the Service. The Services are offered to you conditioned upon your acceptance of the terms, conditions, and notices set forth below.  By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms.  Please read the agreement carefully, as it contains information concerning your legal rights and limitations of these rights, as well as a section regarding applicable law and jurisdiction of disputes.

By completing the form and clicking the Submit button, you agree to all the terms and conditions of this Agreement.  If you do not accept all of the terms and conditions, you are not authorized to use the Services, and you should not click the Submit button.
“Services” as defined as above refers to those provided by CSTAR International.  The Services are provided solely to:

  1. Assist consumers in gathering travel information, coordinate appointments with third-party providers, locate services, book reservations; and
  2. Assist travel, hospitality businesses, and medical providers to engage with customers, by way of free and/or paid-for services offered by or through CSTAR International’S affiliates.

We may change or otherwise modify this Agreement in the future in accordance with the terms and conditions herein, and you understand and agree that your continued access or use of the Services after the change signifies your acceptance of the updated or modified Agreement.

USE of the Services
As a condition of your use of the Services, you warrant that (i) all the information supplied is true, accurate, current, and complete. You are required to make reservations in the name listed on Your government documents used for travel and if you need to make changes to a name after travel documents have been issued, You are responsible for all applicable fees (ii) you possess the legal authority to enter into this Agreement and to use the Services in accordance with all terms and conditions herein.
We retain the right at our sole discretion to deny anyone access to the Services, at any time and for any reason, including but not limited to, for violation of this Agreement.

BOOKING with Third-party SUPPLIERS through CSTAR International
CSTAR International offers you the ability to search for, select, and book travel reservations and medical appointments with third-party suppliers.  By booking via the website, you agree that you will use the CSTAR INTERNATIONAL website only to make legitimate reservations for you or others for whom you are legally authorized to act.  Any false or fraudulent reservation is prohibited.

As a user of the Services, You understand that: (1) CSTAR INTERNATIONAL will not have any liability to you or others for any unauthorized transactions made using your password or account; and (2) The unauthorized use of your password or account could cause you to incur liability to CSTAR INTERNATIONAL.

CSTAR INTERNATIONAL will not interfere with reservations arbitrarily but reserves the right to withdraw booking facilitation service because of certain extenuating circumstances, such as when a reservation is no longer available or when we have reasonable cause to suspect that a booking request may be fraudulent.  CSTAR International also reserves the right to take steps to verify your identity to process your booking request.

Third-Party Suppliers. CSTAR International is not a medical provider and does not own or operate medical facilities or provide medical care.  Although CSTAR INTERNATIONAL displays information about services offered by third-party suppliers and facilitates reservations with certain suppliers on or through CSTAR International’s website, such actions do not in any way imply, suggest, or constitute CSTAR International’s sponsorship or approval of third-party suppliers, or any affiliation between CSTAR International and third-party suppliers.  Although You may review particular services or accommodations, CSTAR INTERNATIONAL does not endorse or recommend the products or services of any third-party suppliers.  You agree that CSTAR INTERNATIONAL is not responsible for the accuracy or completeness of information obtained from third-party suppliers regarding the Services.

Your interactions with third-party suppliers are at your own risk.  CSTAR INTERNATIONAL will have no liability with respect to the acts, omissions, errors, representations, breaches, or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

TRAVEL DESTINATIONS
International Travel.When you book international travel reservations with third-party suppliers or plan international trips using the CSTAR INTERNATIONAL website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
For passport and visa requirements, please consult the relevant embassy or consulate for information. Because requirements may change at any time, be sure to check for up-to-date information before booking and departure. CSTAR INTERNATIONAL does not accept liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.

It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. CSTAR INTERNATIONAL urges travelers to investigate and review travel prohibitions, warnings, announcements, and advisories issued by their own governments and destination country governments prior to booking travel to international destinations.

You are responsible for ensuring that you have the proper travel documents and MUST CHECK with the respective consulate(s) or a visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.

By listing information relevant to travel to particular international destinations, CSTAR INTERNATIONAL does not represent or warrant that travel to such locations is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

MEDICAL TRAVEL PROTECTION: You will be required to have medical travel protection to cover any surgical or medical procedure related to the Services. You have the option of purchasing additional medical insurance that will provide coverage for approximately 6 months and such information will be provided upon request.

PAYMENTS & CANCELLATION

DEPOSIT: A deposit is due at the time of booking of the Services. All deposits are non-refundable and non-transferrable.

PAYMENTS: Once you select the Service, and submit your deposit to reserve your Service appointments, you will be sent an online invoice directing you to pay the amount due online.  The balance due is payable with most major debit or credit cards, PayPal, and by bank transfer.  Full payment is due within 30 days prior to the date of the scheduled Service.  If full payment is not received 30 days prior to the scheduled date of the Services, you are required to pay the remainder of your balance in United States Dollars directly to the CSTAR International facility upon your arrival.  You will be provided the designated place to pay the remaining balance prior to your arrival.  The deposit will be deducted from the full cost of the Service.  The cost of the Service is non-refundable and the balance is due 30 days prior to the scheduled date of the Service. The total cost of the Service is non-negotiable, and the final costs are subject to change.

FORM OF PAYMENT: Major credit cards, PayPal, bank transfer, and debit cards can be used as payments for the Service. You are responsible for all payments and You will be charged a $50 service fee for all dishonored transactions. You are responsible for all credit card, wire transfer, and international transaction fees.

By clicking “Enter Payment&quot, and subsequently submitting your card or other payment information to us, you agree to pay the entire Payment Amount for the Services selected and authorize us to charge your designated payment method for such Payment Amount.  You may be required to provide documentation or proof of payment.

PRIOR TO ARRIVAL

  1. You are responsible for paying the full amount due to CSTAR International prior to your arrival to the location of the Services.  Failure to pay the full amount due may lead to cancellation or rescheduling of your Services.  Keep in mind that your bank may delay your payments and it is Your responsibility to ensure your payments are received by CSTAR International at least 30 days prior to the date of your scheduled Service.
  2. You are responsible for all your required payments and transactions and it is Your responsibility to notify your bank and other relevant payment services of the potential international use as well as the anticipated amount.  Failure to do so may cause delays, inconveniences, and the denial and flag of transactions.

CANCELLATION POLICY
If you Cancel your Services prior to the date of Service, you may be entitled to a partial refund.

  1. All debit, credit card, or bank fees already implemented or required will be deducted from all Refunds.
  2. If You purchase a Service and cancel before any work is done on our part, the full-Service price may be refundable.
  3. If you Cancel your Service after we process your order, but you have not finalized the date of Service, you may be eligible for a partial refund with the exception of the deposit and an administrative fee of $150.
  4. All Service payments above the $499 Service include the $600 deposit, with a portion of the amount delegated to the provider of the Service.
  5. If the date of Service and all accommodations pertaining to the Service have been finalized, and You cancel the service, You may be eligible to receive a portion of the price of the Service excluding the Deposit and all administrative fees. Contact us to learn more about the specific fee for the Service.

After Arrival:

  1. If you cancel Your Service after your arrival you may be entitled to a partial refund excluding the deposit and administrative costs. (Subject to individual doctor regulations. Refunds will be processed by the facility providing the Service, CSTAR International will not process the refunds.)
  2. All banking and payment fees will not be refunded.
  3. If you leave the location of your Service early, you may not be refunded for the unused days. Contact the location of the Service for individual refund policies.
  4. All refunds are discretionary and all refund requests should be emailed to cstarcares@cstarinternational.com and should include your full name and dates of Service.

Once a deposit has been made, cancellations will be accepted up until 2 weeks before the scheduled date of the Services.  YOUR DEPOSIT IS NON-REFUNDABLE.
In case of a medical issue that prevents you from having surgery, you may be entitled to a refund for part of the Services.  Contact third-party providers directly for refunds, as refunds will not be issued by CSTAR International.  In case of cancellation of surgery before departure, you may be entitled to a refund.  Please allow 7-30 days for a refund to be reflected in your account.

Jurisdiction and governing law
This Agreement and any dispute or claim (including non-contractual disputes and claims) arising out of or in connection with its subject matter or formation shall be governed by and construed in accordance with the laws of Westchester County, New York. You hereby consent to the exclusive jurisdiction and venue of courts in Westchester County, New York. Nothing in this clause should limit the right of CSTAR INTERNATIONAL to take proceedings against you in any court of competent jurisdiction.

ARBITRATION: You agree to submit to Arbitration any and all disputes concerning the enforcement of the Agreement or disputes related to the Services pursuant to the comprehensive arbitration rules & procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS).  You further agree that You will bear the costs for submission to arbitration, including but not limited to, paying half the initial arbitration fee and the arbitrator’s fees.  The Arbitration will be governed by substantive (but not procedural) New York law and will take place in New York, NY. By agreeing to these terms and conditions, you are waiving your right to a trial by jury.  Nothing in this clause should limit the right of CSTAR INTERNATIONAL to take proceedings against you in any court, or courts of competent jurisdiction.

LIABILITY DISCLAIMER:

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS CSTAR International’s LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THIS AGREEMENT, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE USING THE SERVICES.

THE INFORMATION PROVIDED REGARDING THE SERVICES MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING RESERVATION AVAILABILITY AND PRICING ERRORS.  CSTAR International DOES NOT GUARANTEE THE ACCURACY OF AND DISCLAIMS ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE SERVICES. IN ADDITION, CSTAR International EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS.

CSTAR International MAKES NO REPRESENTATIONS OF ANY KIND ABOUT THE SUITABILITY OF THE SERVICES, INCLUDING THE INFORMATION CONTAINED ON ITS WEBSITES OR ANY PORTION THEREOF, FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICE OFFERINGS ON ITS WEBSITES OR OTHERWISE THROUGH THE SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICE OFFERINGS BY CSTAR International. ALL SUCH INFORMATION AND SERVICE OFFERINGS MADE AVAILABLE BY OR THROUGH THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.

THE THIRD-PARTY SUPPLIERS PROVIDING THE SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF CSTAR International. CSTAR INTERNATIONAL IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.

SUBJECT TO THE FOREGOING, YOU USE THE SERVICES AT YOUR OWN RISK AND IN NO EVENT SHALL CSTAR International (OR THEIR OFFICERS, DIRECTORS AND/OR EMPLOYEES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION OF ANY TYPE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THE SERVICES (INCLUDING, BUT NOT LIMITED TO ANY VIRUSES, BUGS, TROJAN HORSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THE SERVICES; PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OF THE SERVICES’ SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THE SERVICES) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CSTAR INTERNATIONAL OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If CSTAR International or its affiliates are found liable for any loss or damage that arises out of or is in any way connected with your use of the Services, then the liability of CSTAR International or its affiliates will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to CSTAR International for the transaction(s) on or through the Services giving rise to the claim, or (b) One-Hundred Dollars (US $100.00).

THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, FOR EXAMPLE UNDER CONSUMER PROTECTION LAWS IN PLACE IN CERTAIN COUNTRIES.

ASSUMPTION OF RISK: You are aware that your participation in the Services involves hazardous activities, with a risk of illness, injury, or death which may be caused by forces of nature, animals, insects, or flora or other persons and companies known or unknown, or of the willful or criminal conduct of third-parties. You are aware that weather conditions may be severe, adverse, and/or unpleasant. You are also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which You are participating in the Services. You agree to accept the risks and uncertainty involved in taking part in the Services and accept and assume full responsibility for any and all risks of illness, injury, or death.
You understand the physical requirements of participating in the Services and do not have any known physical, medical, or mental condition which would impair your ability to participate in the Services. You authorize CSTAR INTERNATIONAL its affiliates, and third-party providers to arrange for any emergency medical treatment and hospitalization as may be necessary without your consent.

Indemnification
You agree to defend and indemnify CSTAR INTERNATIONAL and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, damages, fines, losses, penalties, or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. Your breach of this Agreement or the documents referenced herein;
  2. Your violation of any laws or rights of a third party; or
  3. Your use of the Services, including CSTAR INTERNATIONAL’s websites.

Modifications to the services; termination
CSTAR INTERNATIONAL may change, add, or delete these terms and conditions of this Agreement or any portion thereof from time to time in its sole discretion where we deem it necessary for legal, general regulatory, and technical purposes, or due to changes in the Services provided or nature or layout of Services.  Thereafter, you expressly agree to be bound by the terms and conditions of this Agreement as amended.
CSTAR INTERNATIONAL may change, suspend, or discontinue any aspect of the Services at any time, including the availability of any of the Services’ features or databases.  Your continued use of the services now or following the posting of any such notice of any changes will indicate acceptance by you of such modifications.

CSTAR INTERNATIONAL may terminate this Agreement with you at any time, without advance notice, where it believes in good faith that you have breached this Agreement or otherwise believes that termination is reasonably necessary to safeguard the rights of CSTAR INTERNATIONAL and/or other users of the Services.  We reserve the right to stop providing you with the Services.

General Provisions

You agree that no joint venture, agency, partnership, or employment relationship exists between You and CSTAR INTERNATIONAL and/or its corporate affiliates as a result of this Agreement or use of the Services.
Deposit amounts are based on the Service and may exceed $600.

Our performance of this Agreement is subject to existing laws and legal processes, and nothing contained in this Agreement limits our right to comply with law enforcement or governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by us with respect to such use.  To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or enforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in this Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and CSTAR INTERNATIONAL with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written between you and CSTAR INTERNATIONAL with respect to the Services.

You understand that CSTAR INTERNATIONAL does not provide medical care or treatment and that CSTAR INTERNATIONAL only coordinates travel and medical services.
You understand that the Physicians, Anesthesiologists, and other medical professionals who may participate in the Services are Independent Contractors and are not employees or agents of CSTAR INTERNATIONAL.
You agree to allow CSTAR INTERNATIONAL to pay all providers of Services on your behalf.

VOLUNTARY PARTICIPATION: You acknowledge that You are voluntarily participating in the Services with knowledge of the danger involved, and hereby agree to accept and assume all risks of property damage, personal injury, or death. You also acknowledge that You voluntarily applied to participate in the Services described in this Agreement and that You have read the description of the trip as it appears on the website www.CSTARinternational.com along with all information contained in this application.

PHOTOGRAPHIC RELEASE: You agree to allow CSTAR INTERNATIONAL to take photographs of you and use your likeness in a photograph, video, or other digital media in any of its publications, including web-based publications and promotional and commercial use without any compensation to you.

USE OF WEBSITES: https://www.CSTARcares.com, https://www.CSTARinternational.com, https://www.recoveryandretreats.com, Agreement between Customer and CSTAR INTERNATIONAL  https://www.CSTARcares.com,https://www.CSTARinternational.com, https://www.recoveryandretreats.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of https://www.CSTARcares.com, https://www.CSTARinternational.com, https://www.recoveryandretreats.com constitutes your agreement to all such terms, conditions, and notices.

You acknowledge that you are healthy enough to participate in the Services. You also agree that you have consulted with your Primary Care Physician prior to your decision to participate in the Services. You agree that you have received the required laboratory tests prior to engaging in the Services.  You agree that your laboratory ranges and BMI are within the ranges provided by CSTAR International.

Any rights not expressly granted herein are reserved.

Please check whether you are getting a Full Coordination Service or a Companionship Service.
I agree to the service agreement terms & conditions. I understand all payments to CSTAR INTERNATIONAL are non-refundable and non-transferrable. I further acknowledge that I have been advised to purchase travel insurance to protect my investment.
Signature is required.
Signature of individual or Legally Authorized Representative
Relationship to Individual
Please put the date you sign the agreement